Item Purchased from a Reseller
If the item has been purchased from one of our resellers, please contact the reseller and explain your situation to them.
Item Purchased directly from i-LAN Technology
If it has been purchased directly from us, please take the following steps:
Step 1: Contact our Tech Support via email firstname.lastname@example.org or call us on (02) 9838 8899 to request a RMA form.
Step 2: Complete the RMA form and indicate when the most convenient date and time is for your RMA item to be picked up.
Step 3: Email or fax the form back to us.
Step 4: Once we receive the form, we will send you a new unit and organise for a courier to pick up the DOA item and send you a new item.
Please ensure the DOA item is well packed with all the accessories and ready to be picked up at the time and place you have indicated on your RMA form.
We reserve a right to charge a 10-50% restocking fee if any of these have not been returned in a satisfactory condition, as determined by us.