Before you consider returning your purchase, please carefully read our Terms & Conditions and our Return policy below. Please refer to the scenario most applicable to you:
- If your item is faulty and under the warranty period.
- What to do if you have found that you have purchased the wrong product and an exchange is needed within the refundable period?
- If you have received a DOA (Dead On Arrival) item.
01. If your item is faulty and under the warranty period
Step 2: Complete the RMA form.
Step 3: Pack the faulty item carefully and send along with the RMA form and a copy of the purchase invoice that can prove the item is still within the warranty period.
Step 4: Send the faulty item to Unit 24, 128 Station Road, Seven Hills, NSW 2147. Please note that we will not be held responsible for any loss or damage to the item incurred during its transportation. We highly recommend you send items via registered mail.
Step 5: Once we receive it, your item will be placed in a service queue. The estimated turnaround time for service items is roughly 5 working days. If further information is required we may contact you via phone or email.
02. What to do if you have found that you have purchased the wrong product and an exchange is needed within the refundable period?
If the item has been purchased from one of your resellers, please contact the seller and explain your situation to them. If it has been purchased directly from us, please take the following steps.
Step 2: Complete the RET form.
Step 3: Pack the item carefully with the RET form, along with your purchase invoice. If you are requesting a refund please also provide your bank details.
Step 4: Post the item to Unit 24, 128 Station Road, Seven Hills, NSW 2147.
Step 5: Once we receive your returned item, we will either refund it for the purchase amount or exchange it with another unit.
03. If you have received a DOA (Dead On Arrival) item
If the item has been purchased from one of our resellers, please contact the reseller and explain your situation to them. If it has been purchased directly from us please take the following steps:
Step 2: Complete the RMA form and indicate when the most convenient date and time is for your RMA item to be picked up.
Step 3: Email or fax the form back to us.
Step 4: Once we receive the form, we will send you a new unit and organise for a courier to pick up the DOA item and send you a new item. Please ensure the DOA item is well packed with all the accessories and ready to be picked up at the time and place you have indicated on your RMA form. We reserve a right to charge a 10-50% restocking fee if any of these have not been returned in a satisfactory condition, as determined by us.