These terms and conditions shall apply to all contracts made by i-LAN TECHNOLOGY Pty Ltd (i-LAN), with customers for the sale of equipment or services supplied by i-LAN TECHNOLOGY Pty Ltd. No variation in these terms and conditions shall be effective unless modified in writing and signed by i-LAN TECHNOLOGY Pty Ltd.


a. Quotations are based upon the requirements given to i-LAN TECHNOLOGY Pty Ltd by the customer and are current for fourteen (14) days, or a period otherwise specified by i-LAN TECHNOLOGY Pty Ltd after which they are subject to confirmation or revision by i-LAN TECHNOLOGY Pty Ltd.

b. Quotations may only be accepted by the customer’s submission of a purchase order, or other official indication of intent to purchase. Prior to receipt of such, i-LAN TECHNOLOGY Pty Ltd reserves the right to vary quotations without notice.


An accepted order may only be cancelled or varied with i-LAN TECHNOLOGY Pty Ltd’s written consent and the giving of this consent shall not in any way prejudice i-LAN TECHNOLOGY Pty Ltd’s right to recover the customer’s full compensation for any loss or expense arising from such cancellation or variation.


a. The goods will be supplied in i-LAN TECHNOLOGY Pty Ltd standard packaging.

b. Any alternative or additional packaging requested by the customer or deemed necessary by i-LAN TECHNOLOGY Pty Ltd will be charged for accordingly in addition to the price quoted.


Unless otherwise specifically stated, prices quoted for i-LAN TECHNOLOGY Pty Ltd’s goods and services do not include freight, insurance, any special packaging, installation, commissioning and maintenance costs. These prices may or may not include GST (Goods and Services Tax) depending on the manner in which they are quoted.


a. The goods shall be delivered by i-LAN TECHNOLOGY Pty Ltd or dispatched for delivery to the customer at the address of the customer stated in the Contract or as the customer may from time to time otherwise direct i-LAN TECHNOLOGY Pty Ltd to deliver to.

b. The risk to damage of goods transfers to the customer following collection from i-LAN TECHNOLOGY Pty Ltd premises by any courier i-LAN TECHNOLOGY Pty Ltd may employ on the customer’s behalf.

c. Title to, and property of the goods shall only pass to the customer on i-LAN TECHNOLOGY Pty Ltd’s receipt of all monies payable by the customer.


a. All payments are to be made strictly cash net against invoices, except in the event of i-LAN TECHNOLOGY Pty Ltd’s provision of a credit account. If any invoice covers only part of an order, the amount shall be deemed an instalment of the purchase price, not a deposit. Any minor defects of the products that might arise shall not interfere with payment. Extension of credit shall be at i-LAN TECHNOLOGY Pty Ltd’s absolute discretion.

b. In the event that the customer defaults their payment of an invoice or otherwise, and under these terms and conditions or being adjudged bankrupt or compounding with creditors, i-LAN TECHNOLOGY Pty Ltd shall have the right to withhold further deliveries and retain any payments already made. This shall be in addition to any right of action or remedy by i-LAN TECHNOLOGY Pty Ltd for the recovery of any moneys due for any prior breach by the customer.

c. Additionally, in the case of default, i-LAN TECHNOLOGY Pty Ltd may charge interest on such amount at the rate of 3% per month from 14 days after the due date for payment until the date the account is paid in full.


a. The customer shall not have any claim for defects apparent on visual inspection unless:

i. the customer inspects the goods within fourteen (14) working days of delivery; and

ii. a written or oral complaint specifying the shortage or defect is made to i-LAN TECHNOLOGY Pty Ltd within fourteen (14) days of delivery; and

iii. i-LAN TECHNOLOGY Pty Ltd is given an opportunity to inspect the goods and investigate any complaint before any use is made of the goods.

b. If a complaint is not made to i-LAN TECHNOLOGY Pty Ltd as per paragraph 8(a) above, then the goods shall be deemed to be in all respects operational in accordance with the Contract.


The customer understands and agrees to the warranty terms and conditions, limit of liability, policies and procedures displayed at https://www.draytek.com.au/support/warranty-information/ 


a. All specifications are approximate only and are subject to normal margins of tolerance. i-LAN TECHNOLOGY Pty Ltd reserves the right to vary specifications without notice in light of changes in technical knowledge, production techniques, government or other regulation, consideration of safety or other reasonable causes.

b. The information contained in the advertising, sales and technical literature issued by i-LAN TECHNOLOGY Pty Ltd may be relied on to be accurate in the exact circumstances in which it is expressed. Any illustrations, performance details, examples of installations and methods of assembly and all other technical data in such literature are based upon experience and from trials under test conditions. Accordingly, the information contained in i-LAN TECHNOLOGY Pty Ltd publications is provided for general guidance only and does not form any part of the Contract unless expressly agreed in writing by i-LAN TECHNOLOGY Pty Ltd. Purchasers should obtain specific recommendations and advice from i-LAN TECHNOLOGY Pty Ltd regarding the uses and attributes of i-LAN TECHNOLOGY Pty Ltd products and services; all such advice being given and accepted at the customers own risk.


a. The terms and conditions herein constitute the entire agreement between i-LAN TECHNOLOGY Pty Ltd and the customer relative to i-LAN TECHNOLOGY Pty Ltd’s provision of goods and/or services, and supersede and take precedence over all prior agreements, understandings and negotiations relating to the goods and/or services.

b. i-LAN TECHNOLOGY Pty Ltd reserves the right to vary the Terms and Conditions of Trade from time to time. In the event of this occurring, i-LAN TECHNOLOGY Pty Ltd will publish the new version of the Terms and Conditions of Trade on its website www.i-lan.com.au and raise a news item for the distribution channel detailing the changes. Customers are expected to check these Terms of Conditions of Trade regularly.

c. The validity, interpretation and application of any quotations or contracts embodying these Terms and Conditions shall be governed by and construed in accordance with the law of the State of New South Wales.


The refundable period for all i-LAN TECHNOLOGY Pty Ltd’s products is fourteen (14) days commencing from the date of delivery of the products.

VigorACS 2 / ACS 3 Terms & Conditions


a. You will adhere to all laws, rules, and regulations applicable to your use of the service offerings. You are responsible for all activities that occur under your account. These include the technical operations (i.e., protection and backup) of your content and any claims relating to your content.

b. Regardless of whether the activities are undertaken by you, your employees or a third-party (including your customers, contractors or agents) and, except to the extent caused by our breach of this Agreement, i-LAN Technology Pty Ltd and our affiliates are not responsible for unauthorised access to your account.

c. You will contact us immediately if you believe an unauthorised third-party may be using your account or if your account information is lost or stolen. You may terminate your account and this Agreement at any time.


i-LAN Technology Pty Ltd may change, discontinue, or deprecate any of the Service Offerings (including the Service Offerings as a whole) or change or remove features or functionality of the Service Offerings from time to time. i-LAN Technology Pty Ltd will announce any material change to, or discontinuation of the Service Offerings through our normal business channels including websites (www.i-lan.com.au and/or www.draytek.com.au), newsletters or email.


i-LAN Technology Pty Ltd will not disclose Your Content to an unrelated party without notifying you, unless required to comply with the law or requests of governmental entities.

i-LAN Technology Pty Ltd shall not be liable for any loss sustained by the customer through act or circumstance beyond i-LAN Technology Pty Ltd’s reasonable control, including, but not limited to hacking, Acts of Gods, or other unplanned outages or data breaches.


i-LAN Technology Pty Ltd may suspend your or any End User’s right to access or use any portion or all of the Service Offerings immediately upon notice to you, if i-LAN Technology Pty Ltd determines:

a. Your or an End User’s use of or registration for the Service Offerings:

i.  Poses a security risk to the Service Offerings or any third-party

ii. May adversely impact the Service Offerings or the systems or Content of any other VigorACS 2 / ACS 3 customer

iii. May subject us, our affiliates, or any third party to liability

iv.  May be fraudulent.

b. You are, or any related End User is, in breach of this Agreement. You remain responsible for any applicable fees and charges for any Service Offerings to which you continue to have access after the date of suspension. You will not be entitled to any service credits for any period of suspension. i-LAN Technology Pty Ltd will not erase any of Your Content as a result of your suspension for at least 6 months.


You may terminate this Agreement for any reason by:

a. providing us a notice, and

b. closing your account for all Services provided by i-LAN Technology Pty Ltd

i-LAN Technology Pty Ltd may terminate this Agreement for any reason by providing you a 30 days advance notice, if:

a. Our relationship with a third-party partner who provides software that i-LAN Technology Pty Ltd uses to provide the Service Offerings expires, terminates or requires us to change the way i-LAN Technology Pty Ltd provides the software or other technology as part of the Services

b. i-LAN Technology Pty Ltd believes that providing the Services could create a substantial economic or technical burden or material security risk for us


Neither you nor any of your related End User may, or may attempt to:

a. Modify, alter, tamper with, repair, or otherwise create derivative works of any software included in the Service Offerings.

b. Reverse engineer, disassemble, or decompile the Service Offerings or apply any other process or procedure to derive the source code of any software included in the Service Offerings.

All licenses granted to you in this Agreement are conditional on your continued compliance with this Agreement, and will immediately and automatically terminate if you do not comply with any term or condition of this Agreement. During and after the Term, you will not assert, nor will you authorise, assist, or encourage any third party to assert, against us or any of our affiliates, customers, vendors, business partners, or licensors, any patent infringement or other intellectual property infringement claim regarding any Service Offerings you have used.


You will defend, indemnify, and hold harmless to us, our affiliates and licensors, and each of their respective employees, officers, directors, and representatives from and against any claims, damages, losses, liabilities, costs, confrontations, electricity outages, storms, earthquakes, hacking crimes, communications systems failure, natural disasters and expenses (including reasonable attorneys’ fees) arising out of or relating to any third-party claim concerning:

Your or any End Users’ use of the Service Offerings (including any activities under your account and of use by your employees and personnel).
Breach of this Agreement or violation of applicable law by you or any End User.
Your Content or the combination of Your Content with other applications, content or processes, including any claim involving alleged infringement or misappropriation of third-party rights by Your Content or by the use, development, design, production, advertising or marketing of Your Content.
A dispute between you and any End User. If i-LAN Technology Pty Ltd or our affiliates are obligated to respond to a third-party subpoena or other compulsory legal order or process described above, you will reimburse us for reasonable attorneys’ fees, as well as our employees’ and contractors’ time and materials spent responding to the third-party subpoena or other compulsory legal order or process at our then current hourly rates.


The service offerings are provided “as is”. i-LAN Technology Pty Ltd and our affiliates and licensors make no representations or warranties of any kind, whether expressed, implied, statutory or otherwise regarding the Service Offerings or the third-party content, including any warranty that the Service Offerings or third-party content will be uninterrupted, error-free or free of harmful components, or that any content, including your content or the third-party content, will be secure or not otherwise lost or damaged. Except to the extent prohibited by law, i-LAN Technology Pty Ltd and our affiliates and licensors disclaim all warranties, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, or quiet enjoyment, and any warranties arising out of any course of dealing or usage of trade.


i-LAN Technology Pty Ltd may modify this Agreement at any time by posting a revised version on www.i-lan.com.au and/or www.draytek.com.au. The modified terms will become effective upon posting or, if i-LAN Technology Pty Ltd notifies you by email, as stated in the email message.

10. VigorACS 2 / ACS 3 TRIAL

VigorACS 2 / ACS 3 Trial is a software that is provided free of charge to customers for a trial period of 30 days. i-LAN Technology Pty Ltd will not keep customer’s trial information, and customer details including the node information is to be deleted after 30 days.

The customer acknowledges that he/she understands and agrees on the terms and conditions for VigorACS 2 / ACS 3 Trial/Licensed, in addition to the terms and conditions for trading with i-LAN Technology Pty Ltd.

Following the 30-day trial, the customer may opt to purchase the licensed version, ACS 2 / ACS 3 Licensed, to host on their own server or Cloud server. i-LAN Technology provides technical support and warranty for the working of the software itself to the extent of these terms and conditions.